We want you to love your squishies! If something isn't right, here's how returns and refunds work. Because many of our items are delicate, handmade, or one-of-a-kind, please read the sections on fragile and unique items below.
You may return most items within 14 days of delivery, for any reason, provided the item is:
To start a return, email us at support@adoorablesquishies.com with your order number within 14 days of receiving your order, and we'll send return instructions. You then have 14 days from the day you tell us to ship the item back.
Some products are unique, handmade, or limited items available in small quantities that may not be restocked or reordered, so stock cannot be guaranteed. These items are clearly marked as such on their product page. Because we cannot replace them with an identical item:
Many of our squishies and collectibles are delicate by nature and can tear, split, or deform if squeezed too hard, over-stretched, chewed, exposed to heat or sharp objects, or otherwise used roughly. Please handle with care and supervise young children.
We cannot accept returns or issue refunds for items that break, tear, or wear out due to use, misuse, accident, or normal wear after delivery. This is different from a manufacturing defect present when the item arrived (see “Damaged, defective, or wrong items”), which we do stand behind.
Refunds: Once we receive and inspect your return, we'll email you and, if approved, issue a refund to your original payment method within 5–10 business days. Depending on your bank, it may take additional time to appear.
Exchanges: We're happy to exchange an eligible item for another of equal value, subject to availability. Please note that some of our products are available in limited quantities and may not be restocked, so an identical replacement or exchange may not be possible. In that case we'll offer an alternative item or a refund.
Unless the item arrived damaged or we made an error, return shipping costs are the customer's responsibility. We recommend a tracked shipping method, as we can't refund items we don't receive.
For lower-value items (under $10), we may, at our discretion, offer a refund without requiring the item to be shipped back — this saves you the cost and hassle of return shipping on items where it wouldn't make economic sense.
If your order arrives damaged in transit, defective, or incorrect, contact us within 14 days of delivery with photos showing the issue. We'll replace it or refund it at no cost to you, including return shipping. This covers problems present when the item reached you — it does not cover damage that happens later through use or handling. Even one-of-a-kind items are covered here (with a refund if we can't replace them).
International customers may return eligible items under the same 14-day terms, but original and return shipping, and any duties or customs fees, are non-refundable and are the customer's responsibility unless the item was damaged or incorrect.
Our standard 14-day return window applies to you and meets the EU/UK right of withdrawal: you may cancel your order within 14 days of receiving the goods, without giving any reason. Notify us by email at support@adoorablesquishies.com within that window, then return the goods within 14 days. We will refund your payment, including standard outbound shipping, within 14 days of receiving the goods back (or proof you've sent them). This right does not apply to sealed collectible items that have been unsealed, or to items made to your specifications or clearly personalized. You may handle the goods only as needed to check their nature and function; if their value is reduced by handling beyond that — for example, an item damaged through use — we may deduct a corresponding amount from your refund.
Email support@adoorablesquishies.com with your order number and we'll help right away. Please contact us before opening a payment dispute or chargeback — most issues can be resolved directly and much faster than through your bank or card provider.
