Shipping policy
Last updated: July 18, 2026
This Shipping Policy explains how we ship orders placed on this website (the "Site"). It restates the shipping rules in our Terms of Service for customer reference. By purchasing from the Site, you agree to these shipping terms.
Carriers and delivery estimates
We ship using third-party carriers. Estimated delivery times are not guaranteed. Risk of loss passes to you upon our delivery of the products to the carrier.
International orders
International customers: Your order may be subject to import duties, taxes, VAT, and customs fees charged by the destination country. These charges are your responsibility and are collected by the carrier or customs authority, not by us. We are not responsible for delays caused by customs processing.
Returns related to shipping
If your order arrives damaged in transit, or you need to return an item, see our Return & Refund Policy. That policy covers return shipping costs, damaged-in-transit claims, and when outbound shipping may be refunded.
Contact
Questions about a shipment? Email us at support@adoorablesquishies.com with your order number.